We started as the customer.
We were selling POD footwear in our own store and our customers weren't happy with the quality. Customers buy the design first, the product second. That gap seems to have let POD products get away with so-so quality. We weren't willing to keep shipping that under our brand. If the print can be great, the product under it can be great too. Nobody was building that. So we booked flights to China and decided to build it ourselves.